Shipping Policy - United States

Last updated 3 October 2026.

1. Where your order comes from

Your order is packed and shipped by our fulfilment partner from our supplier's warehouse in China. Orders ship from our supplier's warehouse in China. It travels by international tracked post or courier. We do not claim that goods ship from a local warehouse. We do not use words like "fast shipping", "express" or "next-day" for standard orders.

2. How long it takes

Delivered in 10-17 business days. We ship within 1-4 business days of your order.

We'll email tracking when it ships and tell you straight away if anything is delayed. If your order doesn't arrive within 30 days you can cancel it for a full refund.

This window includes our processing time (we place your order with our fulfilment partner, normally within 1-4 business days; payment batching can add time) and transit. It counts business days (Monday to Friday, excluding public holidays) from the day we receive your order.
It is an estimate, not a guarantee of a delivery date. Customs, carriers, weather, public holidays and peak seasons can add time.
We show the window on the product page, in the cart, at checkout and in your order confirmation email.
Shipping time rule (FTC Mail, Internet or Telephone Order Merchandise Rule, 16 CFR Part 435). We will ship within the time we state. If we cannot, we will email you before that time runs out with a new shipping date (or say we cannot tell you the length of the delay), and give you a free way to reply (reply to the email). You may agree to the delay or cancel for a prompt refund. For a first delay of up to 30 days, if you do not reply before shipment and before the new date, we treat that as agreement; you can still cancel. For a delay of more than 30 days, or an indefinite delay, your order is automatically cancelled and refunded unless you agree in writing within 30 days. For a second delay we need your express agreement or the order is cancelled and refunded. Refunds are made within 7 business days, or, if you paid by credit card, within one billing cycle.
Where we do not state a time the Rule's default is 30 days; we always state one. The 30-day cancellation above is our stated rule; the Rule's own delay-notice and consent mechanics in the previous bullet continue to apply and are not replaced by it.

3. Tracking

We email you a tracking number once your parcel is handed to the carrier, usually within 1-3 business days of dispatch. Tracking may show no movement for several days at the start and while crossing the border. You can also ask for an update at support@tigerbrandsglobal.com.

4. Delivery charges

Delivery charges (if any) are shown at checkout before you pay, in USD.

5. Taxes, duties and import charges

Sales tax. We are not currently registered to collect sales tax in any US state, so no sales tax is added at checkout.
Import duties and fees. US import duty may apply to parcels like these; there is no duty-free allowance for most parcels at present, and rates change. If your parcel is subject to duty, tax or a carrier fee, you are responsible for it, it is not included in our price, and we cannot give you an amount in advance.

6. Delays, lost and damaged parcels

If your parcel has not arrived by the end of the window above, write to support@tigerbrandsglobal.com with your order number. We will chase the carrier and, if it cannot be found or delivered, offer you a replacement or a full refund (your choice).
If it arrives damaged or the wrong item arrives, write to us within 30 days of delivery with a photo. We will replace or refund at no cost to you.
If your parcel is lost or damaged in transit we will replace or refund it; you do not need to deal with the carrier.

7. Delivery address and missed delivery

Please give a complete address and a phone number the carrier can call. If the carrier cannot deliver because the address is wrong or incomplete, or the parcel is refused or not collected, the parcel may be returned to us; we will contact you about re-sending it (the re-sending cost may be charged to you).

8. Where we deliver

We currently deliver to street addresses in the 50 US states. We cannot deliver to PO boxes or to addresses outside the United States.