Shipping Policy - Australia

Shipping Policy - Australia

Last updated 3 October 2026.

1. Where your order comes from

Orders ship from our supplier's warehouse in China. Your order is packed and shipped by our fulfilment partner. It travels by international tracked post or courier. We do not claim that goods ship from a local warehouse. We do not use words like "fast shipping", "express" or "next-day" for standard orders.

2. How long it takes

Delivered in 10-18 business days.

We'll email tracking when it ships and tell you straight away if anything is delayed. If your order doesn't arrive within 30 days you can cancel it for a full refund.

  • This window includes our processing time (we place your order with our fulfilment partner, normally within 1-4 business days; payment batching can add time) and transit. It counts business days (Monday to Friday, excluding public holidays) from the day we receive your order.
  • It is an estimate, not a guarantee of a delivery date. Customs, carriers, weather, public holidays and peak seasons can add time.
  • We show the window on the product page, in the cart, at checkout and in your order confirmation email.
  • Under the Australian Consumer Law (ACL) you are entitled to receive goods within the time we state, or within a reasonable time if none is stated. If we cannot meet the window we will tell you before it ends.

3. Tracking

We email you a tracking number once your parcel is handed to the carrier, usually within 1-3 business days of dispatch. Tracking may show no movement for several days at the start and while crossing the border. You can also ask for an update at support@tigerbrandsglobal.com.

4. Delivery charges

Delivery charges (if any) are shown at checkout before you pay, in AUD. Prices are in AUD. We are not registered for GST in Australia, so no GST is added at checkout.

5. Taxes, duties and import charges

  • GST. Prices are in AUD. We are not registered for GST in Australia, so no GST is added at checkout.
  • Customs duty. None is payable on goods up to A$1,000. If customs inspects your parcel, the carrier's terms say the buyer may occasionally be asked for duty or tax; if that happens contact us and we will help resolve it.
  • Nothing else is normally collected at the door.

6. Delays, lost and damaged parcels

  • If your order doesn't arrive within 30 days you can cancel it for a full refund. If your parcel has not arrived by the end of the window above, write to support@tigerbrandsglobal.com with your order number. We will chase the carrier and, if it cannot be found or delivered, offer you a replacement or a full refund (your choice).
  • If it arrives damaged or the wrong item arrives, write to us as soon as you can, with a photo. This request does not limit the time in which you can exercise your rights under the ACL. We will replace or refund at no cost to you.
  • Your rights under the ACL (including a refund or replacement where goods do not arrive or are not as described) are set out in our Refund and Returns Policy and cannot be limited by this page.

7. Delivery address and missed delivery

Please give a complete address and a phone number the carrier can call. If the carrier cannot deliver because the address is wrong or incomplete, or the parcel is refused or not collected, the parcel may be returned to us; we will contact you about re-sending it (the re-sending cost may be charged to you).

8. Where we deliver

We currently deliver to street addresses in Australia. We cannot deliver to PO boxes or to addresses outside Australia.