Refund policy

Last updated: 21 October 2026

The seller is TigerBestBrands LLC (a Wyoming limited liability company), trading as Tiger Brands Global. This policy applies to orders delivered to the United States, Canada, Australia and New Zealand. Our 60-day guarantee is a promise we add on top of your rights under consumer law. It never limits or replaces those rights.

1. Our 60-day guarantee

If a product does not work for you, contact us within 60 days of delivery and we will refund the price of one opened unit. Unopened units can be returned for a refund within the same 60 days. Return postage for unopened units is at your cost, unless the item is faulty. If you bought a multi-unit pack and no separate unit price was shown, the refund for one unit is the pack price divided by the number of units.

2. Damaged, faulty, wrong or missing items

Email us with your order number and, for damage or a fault, a photo. We will send a replacement or give you a full refund, your choice, at no cost to you. You do not pay return postage for a faulty or wrong item, and for a low-value item we may not need it back at all.

3. Late orders

If your order has not arrived within 30 days of your order date, you can cancel it for a full refund, including any shipping you paid. See our Shipping policy.

4. How to ask

Write to support@tigerbrandsglobal.com with your name and order number. Please do not send anything back before we reply: we will give you the correct return address and instructions. Do not send returns to our business correspondence address.

5. How refunds are paid

Refunds go to your original payment method, normally within 5 business days after we agree the refund (or sooner where your local law requires). Your bank may take a few more days to show it. Taxes, duty and carrier fees paid to a government or carrier at delivery were not paid to us; in some countries you can claim them back from the customs authority.

6. Reactions

Always follow the directions on the pack. If a product irritates your skin or scalp, stop using it and contact us. This does not affect your rights above.

7. If you live in the United States

Your rights under US federal and state law, including implied warranties and state consumer protection law, apply in addition to the guarantee and have no 60-day limit. We do not disclaim the implied warranty of merchantability. Under the FTC Mail, Internet or Telephone Order Merchandise Rule, if we cannot ship within the time we state you may cancel for a prompt refund (within 7 business days, or one billing cycle for credit card payments). You may also dispute a charge with your card issuer. Full policy: Refunds and Returns - United States.

8. If you live in Canada

Your rights under your province's consumer protection law apply in addition to the guarantee and are not limited by this policy. For example, in Ontario and Quebec you may cancel a distance contract if the required information was not given or if goods are not delivered within 30 days after the stated date, and we must refund within 15 days of your notice. Quebec law also gives a legal warranty of quality that cannot be excluded. Full policy: Refunds and Returns - Canada.

9. If you live in Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply even though we are based in the United States and ship from China. They last for a reasonable time and have no 60-day limit. The Australian Consumer Law does not require refunds for a simple change of mind; our 60-day guarantee goes further than that. If we cannot resolve a complaint, you may contact your state or territory consumer protection agency or the ACCC. Full policy: Refunds and Returns - Australia.

10. If you live in New Zealand

The Consumer Guarantees Act 1993 gives you rights when you buy goods for personal or household use: goods must be of acceptable quality, fit for purpose, match their description and be delivered as agreed. These guarantees apply even though we sell from overseas, they cannot be contracted out of, and they have no 60-day limit. If there is a problem we will repair, replace or refund as the Act requires; for a substantial failure you can choose a refund or a replacement. The Fair Trading Act 1986 also applies. If we cannot resolve a complaint, you can contact the Commerce Commission or apply to the Disputes Tribunal. Full policy: Refunds and Returns - New Zealand.