Terms of service

Last updated: 21 October 2026

These terms apply when you buy from tigerbrandsglobal.com and have your order delivered to the United States, Canada, Australia or New Zealand. Sections 1 to 14 apply to everyone. The section for the country you live in adds the rights your local law gives you. Nothing in these terms limits any right you have under the consumer law of your country, state or province.

1. Who we are

The seller is TigerBestBrands LLC, a Wyoming limited liability company (Filing ID 2024-001499458), with its registered office at 30 N Gould St, Ste R, Sheridan, WY 82801, United States, trading as Tiger Brands Global ("we", "us", "our"). Email: support@tigerbrandsglobal.com. Phone: +1 307-500-7673.

2. What we sell

We sell cosmetic hair and skin care products, including BUNEE temporary root cover powder, to customers in the countries above. Only the products shown on the site for your country can be delivered to you. Product pages describe each product. Please read the directions and label warnings before use.

3. Your order and our contract

After you order, we email you an order confirmation with the products, the price, the delivery window and how cancellation and refunds work. Your contract with us is formed when we send that confirmation. Keep it: it is your copy of the agreement. If we cannot fulfil your order (for example a product is out of stock or there is an obvious price error), we will tell you and refund everything you paid.

4. Prices, currency and taxes

Prices are shown in your local currency. Any delivery charge is shown at checkout before you pay. Taxes, duty and import charges depend on your country and are explained in your country section below and in our Shipping policy.

5. Payment and order security

Payment is taken at checkout by Shopify Payments or another payment method shown there. We never see or store your full card number. Shopify screens orders automatically for fraud. In rare cases we may ask you to confirm an order before we ship it; if you do not want to, you can cancel for a full refund.

6. Delivery

Orders ship from our supplier's warehouse in China. Delivery takes 10-17 business days to the United States and Canada and 10-18 business days to Australia and New Zealand. We email tracking when your parcel ships and tell you straight away if anything is delayed. If your order has not arrived within 30 days of your order date, you can cancel it for a full refund. Details are in our Shipping policy.

7. Returns, refunds and our 60-day guarantee

If a product does not work for you, contact us within 60 days of delivery and we will refund the price of one opened unit; unopened units can be returned for a refund within the same 60 days (return postage at your cost unless the item is faulty). The guarantee is in addition to your rights under consumer law and never limits them. Details are in our Refund policy.

8. Using the products

Follow the directions and warnings on the pack. Where the pack recommends a skin test, do it before each use. Stop using a product and seek advice if you react to it. Our product information is cosmetic information, not medical advice.

9. Reviews

We may invite you to review a product after delivery. We publish reviews we receive, positive and negative, removing only unlawful or abusive content, and we do not change what a review says. If a reviewer received a free product for a video review, that review is marked "Received a free product for this review". The free product is offered whatever star rating is given and whatever the review says.

10. Customer support and AI-assisted replies

You can reach us by email, on-site chat, Messenger, Instagram or WhatsApp. We use AI tools to help read your messages and draft replies; refunds, safety questions, complaints and unusual requests are handled by a person. You can ask for a person at any time by writing "human" to support@tigerbrandsglobal.com.

11. Marketing messages

We send marketing emails, texts or WhatsApp messages only if you opted in. Every marketing email has an unsubscribe link and our postal address. Order and delivery messages are not marketing.

12. Intellectual property

The content of the site (text, images, logos) belongs to us or our licensors. You may use it for your personal, non-commercial use only, and may not copy it for any other purpose without our written permission.

13. Changes to these terms

We may update these terms. The version in force when you place your order applies to that order.

14. Governing law

These terms are governed by the laws of the State of Wyoming, USA. This choice does not take away the protection of the mandatory consumer laws of the country, state or province where you live, and you may bring a claim in the courts where you live. Please contact us first so we can try to fix the problem.

15. If you live in the United States

  • Prices are in USD. We are not currently registered to collect sales tax in any US state, so no sales tax is added at checkout. Import duty may apply on arrival (see the Shipping policy).
  • We follow the FTC Mail, Internet or Telephone Order Merchandise Rule: we ship within the time we state, or tell you about a delay and let you cancel for a prompt refund.
  • Nothing in these terms limits your rights under US federal or state consumer protection law, including implied warranties.
  • Full US terms: Terms of Sale - United States

16. If you live in Canada

  • Prices are in CAD. Taxes, duty and a carrier brokerage fee may be collected when your parcel is delivered; they are not included in our price (see the Shipping policy).
  • The mandatory consumer protection law of your province applies, including the rules on internet and distance contracts (disclosure before you order, a copy of the contract, and cancellation and refund rights).
  • If you live in Quebec: a clause requiring arbitration or a foreign court cannot be enforced against you, you may sue in the courts of your district, and the legal warranty of quality applies and cannot be excluded.
  • Complaints you cannot resolve with us can go to your provincial consumer protection office (in Quebec, the Office de la protection du consommateur).
  • Full Canadian terms: Terms of Sale - Canada

17. If you live in Australia

  • Prices are in AUD. We are not registered for GST in Australia, so no GST is added at checkout. The price at checkout is the price you pay, with no hidden fees.
  • Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under it, and we do not limit our liability for a failure to meet a consumer guarantee.
  • You may bring proceedings in an Australian court or tribunal. Complaints you cannot resolve with us can go to your state or territory consumer protection agency or the ACCC.
  • Full Australian terms: Terms of Sale - Australia

18. If you live in New Zealand

  • Prices are in NZD. We are not registered for GST in New Zealand, so no GST is added at checkout.
  • Your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 apply and cannot be contracted out of.
  • Complaints you cannot resolve with us can go to the Commerce Commission, MBIE Consumer Protection or the Disputes Tribunal.
  • Full New Zealand terms: Terms of Sale - New Zealand

19. Contact

support@tigerbrandsglobal.com | Phone +1 307-500-7673 | WhatsApp +972 55-519-5373
TigerBestBrands LLC, registered office: 30 N Gould St, Ste R, Sheridan, WY 82801, United States