Terms of Sale - Australia

Last updated 3 October 2026.

1. Who we are

These terms apply to purchases from tigerbrandsglobal.com. The seller is TigerBestBrands LLC (a Wyoming limited liability company), 30 N Gould St, Ste R, Sheridan, WY 82801, United States, trading through the website tigerbrandsglobal.com ("we", "us", "our"). Contact: Email: support@tigerbrandsglobal.com. Phone: +1 307-500-7673. WhatsApp: +1 307-291-7842. Postal address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States. We reply to emails as soon as we can.

2. What we sell

We sell hair-care products, currently BUNEE temporary root-cover powder to customers in Australia. Product pages describe each product. Please read the directions and label warnings before use.

3. Your order and our contract

When you place an order we email you an order confirmation. Your contract with us is formed when we send you that confirmation. If we cannot fulfil your order (for example the product is out of stock or there is a price error) we will tell you and refund anything you paid.

4. Prices, currency and taxes

Prices are shown in AUD. We are not registered for GST in Australia, so no GST is added at checkout. The price you see at checkout is the price you pay; we do not add booking, payment or other hidden fees. See the Shipping Policy for taxes, duty and delivery charges. If we make an obvious pricing error we will tell you and give you the choice to proceed at the correct price or cancel for a full refund; we will not refuse to supply at an advertised price except as the law allows.

5. Payment and order security

Payment is taken at checkout by Shopify Payments and other payment methods shown there. We do not see or store your full card number. We use automated fraud screening provided by Shopify.

6. Delivery

Orders ship from our supplier's warehouse in China. The delivery window, tracking, taxes and what happens if there is a delay are in the Shipping Policy. Delivered in 10-18 business days. We'll email tracking when it ships and tell you straight away if anything is delayed. If your order doesn't arrive within 30 days you can cancel it for a full refund.

7. Cancellations, returns and refunds

See the Refund and Returns Policy, which includes our 60-day guarantee: if BUNEE doesn't work for you, contact us within 60 days of delivery and we'll refund the price of one opened unit; unopened units can be returned for a refund within the same 60 days (return postage at your cost unless the item is faulty). The guarantee is in addition to your rights under consumer law and never limits or replaces your Australian Consumer Law rights. Nothing in these terms limits your statutory rights.

8. Using the product safely

Follow the directions on the pack. Stop using the product and seek advice if you react. Our product information is not medical advice.

9. Reviews and testimonials

Reviews and testimonials. We may invite customers to review a product by email after delivery. We publish the reviews we receive, positive and negative, subject to removing unlawful or abusive content, and we do not change what a review says. We offer a free product to every reviewer who shares a video review about their experience, whatever star rating they give and whatever they say. The reward is not conditional on positive content, and we do not ask for before-and-after results videos as a condition. Reviews and videos from reviewers who received the reward are marked "Received a free product for this review".

10. Contacting us and AI-assisted support

You can reach us by email, on-site chat, Messenger, Instagram or WhatsApp. AI-assisted support. We use artificial-intelligence tools to help read and draft replies to your messages (email, on-site chat, Messenger, Instagram and WhatsApp). The tool sees your message and the order facts needed to answer (for example tracking status). Replies that involve refunds, health or safety questions, complaints or unusual requests are handled by a person. You can ask for a human at any time by writing "human" or "talk to a person" to support@tigerbrandsglobal.com. We do not use your messages to train our own models. We do not make decisions with legal or similarly significant effect about you solely by automated means.

11. Marketing messages

We send marketing emails or messages only to people who have opted in, as set out in our Privacy Policy. Every marketing email has an unsubscribe link and shows our postal address (30 N Gould St, Ste R, Sheridan, WY 82801, United States). You can unsubscribe at any time. Order and delivery messages are not marketing.

12. Intellectual property

The content of the website (text, images, logos) belongs to us or our licensors. You may use it only for your personal, non-commercial

13. Changes

We may change these terms; the version in force when you order applies to your order. We will not apply new terms to an order already placed.

Governing law and your rights

These terms are governed by the law of Wyoming, USA (the state where we are formed) except that if you are a consumer in Australia, the Australian Consumer Law and other mandatory Australian laws apply to you and nothing in these terms excludes, restricts or modifies any right or remedy you have under them. You may bring proceedings in an Australian court or tribunal.

Limits of liability

We do not limit our liability for failure to meet a consumer guarantee for goods ordinarily acquired for personal, domestic or household use. Nothing in these terms affects your right to a refund or replacement for a major failure.

14. Complaints

Please contact us first: Email: support@tigerbrandsglobal.com. Phone: +1 307-500-7673. WhatsApp: +1 307-291-7842. Postal address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States. We reply to emails as soon as we can. If unresolved: your local consumer agency.