Privacy Policy - United States
Privacy Policy - United States
Last updated 3 October 2026.
1. Who we are
The controller of your personal data is TigerBestBrands LLC (a Wyoming limited liability company), 30 N Gould St, Ste R, Sheridan, WY 82801, United States, trading through the website tigerbrandsglobal.com ("we", "us", "our"). Contact: Email: support@tigerbrandsglobal.com. Phone: +1 307-500-7673. WhatsApp: +1 307-291-7842. Postal address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States. We reply to emails as soon as we can. Privacy contact: our privacy contact (support@tigerbrandsglobal.com).
2. What we collect
- Order and account data: name, email, phone, delivery and billing address, items ordered, order history.
- Payment data: handled by Shopify Payments and the payment method you choose; we receive confirmation and the last digits, not the full card number.
- Support data: messages you send us by email, on-site chat, Messenger, Instagram or WhatsApp, and our replies.
- Technical data: IP address, device and browser data, pages viewed, cart and checkout activity, cookies (see the Cookie Policy).
- Reviews and testimonials: what you write and any photo or video you choose to upload.
3. Why we use it
To take and deliver your order and handle returns; to prevent fraud; to give support; to send order and shipping updates; to send marketing where you opted in; to measure and improve our website and advertising; to publish reviews you submit; to comply with tax, accounting and consumer laws.
4. Who receives it (our service providers)
| Who | What they do for us | Data they handle | Where |
|---|---|---|---|
| Shopify (and Shopify Payments / its payment processor) | Runs our online store, checkout, payments, fraud checks, customer account | Name, email, phone, delivery and billing address, order details, payment data (card details go to the payment processor, not to us), device and browser data | |
| Cloudflare | Hosts the Worker application that runs our store tools, support desk, order and email systems, and the database and file storage behind them | Order, customer, support-message and (where used) verification-upload data, stored on our behalf | Global network; |
| CJ Dropshipping (our fulfilment partner) and the carriers it uses | Picks, packs and ships your order from our supplier's warehouse in China, provides tracking | Name, delivery address, phone number, email (if the carrier requires it), items ordered | China (our supplier's warehouse). |
| Resend | Sends our order, shipping and (where you agreed) marketing emails | Email address, name, email content, delivery and open/click events | USA |
| Meta Platforms (Facebook, Instagram, Messenger, WhatsApp) | Advertising measurement (Meta Pixel / Conversions API) and the messaging channels you may use to contact us | Browsing and purchase events, hashed contact identifiers, messages you send us | USA and other countries |
| Google and Microsoft (analytics tools) | Website analytics and session-quality tools | Pseudonymous browsing data, device data | USA and other countries |
| AI model providers (accessed through OpenRouter) | Help draft support replies and power the on-site assistant (see "AI-assisted support") | The text of your question and the order facts needed to answer it | USA and other countries |
Data transfer to China. Orders ship from our supplier's warehouse in China. To deliver your order, our fulfilment partner and supplier, located in China, receive your name, delivery address and phone number (and email if the carrier requires it), so your data is transferred outside the United States to China. We share only what is needed to deliver.
We do not sell your personal information for money.
5. How long we keep it
| Data | How long we keep it |
|---|---|
| Order, invoice and tax records | the period required by tax and accounting law |
| Customer account and support conversations | No longer than needed to help you and meet legal duties |
| Marketing email data | Until you unsubscribe, then only a suppression record so we do not email you again |
| Verification photo (if used) | Deleted within 30 days at the latest |
| Website analytics and cookie data | See the cookie policy; up to 13 months |
| Messages on Messenger, Instagram, WhatsApp | No longer than needed to help you |
7. AI-assisted support
AI-assisted support. We use artificial-intelligence tools to help read and draft replies to your messages (email, on-site chat, Messenger, Instagram and WhatsApp). The tool sees your message and the order facts needed to answer (for example tracking status). Replies that involve refunds, health or safety questions, complaints or unusual requests are handled by a person. You can ask for a human at any time by writing "human" or "talk to a person" to support@tigerbrandsglobal.com. We do not use your messages to train our own models. We do not make decisions with legal or similarly significant effect about you solely by automated means.
8. Messaging apps
If you message us on WhatsApp, Messenger or Instagram, Meta processes the messages under its own terms and we use them to answer you. A message from you is not consent to marketing. We send marketing on WhatsApp only after a separate opt-in.
9. Reviews and testimonials
Reviews and testimonials. We may invite customers to review a product by email after delivery. We publish reviews we receive, positive or negative, subject to removing unlawful or abusive content, and we do not change what a review says. We offer a free item to every customer who sends us a video review about their experience, whatever star rating they give and whatever they say; it is not conditioned on positive content and we do not require before-and-after results videos. Reviews and videos from reviewers who received the reward are marked "Received a free product for this review".
US state privacy rights
California and other states. If you live in California, Colorado, Connecticut, Virginia, Texas, Utah or another state with a consumer privacy law that applies to us, you may have the right to know and access the personal information we hold, correct it, delete it, receive a portable copy, and opt out of sale, of sharing for cross-context behavioural advertising, and of targeted advertising or profiling.
Categories collected in the last 12 months (CCPA format): identifiers (name, email, phone, address, IP, device ID); commercial information (orders); internet activity (browsing, cart, clicks); approximate location (from IP); communications (support messages); inferences (interest in products);. Sources: you, your device, Shopify, and our service providers. Purposes: to process and deliver orders, prevent fraud, support you, advertise and measure advertising, improve the site and comply with the law.
"Sale" and "sharing". We use the Meta Pixel and similar advertising tools. Under California law that may be 'sharing' personal information for cross-context behavioural advertising.
How to exercise rights. Email our privacy contact (support@tigerbrandsglobal.com). We verify your identity (we may ask you to confirm details already linked to your order) and respond within 45 days (extendable once by 45 days). You may use an authorised agent. We will not discriminate against you for exercising rights. If we deny a request, residents of some states may appeal by replying to our decision and may complain to their state Attorney General.
California Do Not Track (CalOPPA). Our site does not respond to browser Do Not Track signals but responds to the Global Privacy Control signal. We do not share personal information with third parties for their own direct marketing.
Email and text messages (CAN-SPAM and TCPA)
We send marketing emails and texts only if you opted in (for example by an unticked checkbox that you choose to tick, or an equivalent clear action); we do not email or text you marketing without opt-in. Our marketing emails are identified as advertising where required, carry our physical postal address (30 N Gould St, Ste R, Sheridan, WY 82801, United States), a clear unsubscribe link that works for at least 30 days after sending and that we honour within 10 business days, and an accurate sender and subject line. We send marketing texts or WhatsApp messages only after you gave prior express written consent that names us and says consent is not a condition of purchase; reply STOP to opt out.
State privacy laws
Other states' laws apply by the residence of the consumer and their own thresholds (for example Virginia 100,000 consumers, or 25,000 plus 50% of revenue from sale of data; Connecticut a lower threshold). Each is. Whether or not a law applies, we honour the rights above for all US customers.
Chat assistant. If an automated assistant answers on our site, it says it is automated.
Children
Our products and site are for adults. We do not knowingly collect information from children under 13 (COPPA, 15 U.S.C. 6501; 16 CFR 312 as amended); contact us if you believe we have.
10. Security
We use access controls, encrypted connections and private storage. No system is perfectly secure; we will notify you of breaches as the law requires.
11. Changes
We will post changes here and, if significant, tell you by email. Last updated: 3 October 2026.