Privacy Policy - Australia

Last updated 21 October 2026.

1. Who we are

The controller of your personal data is TigerBestBrands LLC (a Wyoming limited liability company), 250 Monroe Ave NW, Suite 400, Grand Rapids, MI 49503, United States (registered office: 5830 E 2nd St, Ste 7000, Casper, WY 82609, United States), trading through the website tigerbrandsglobal.com ("we", "us", "our"). Contact: Email: support@tigerbrandsglobal.com. Phone: +1 307-500-7673. WhatsApp: +972 55-519-5373. Postal address: 250 Monroe Ave NW, Suite 400, Grand Rapids, MI 49503, United States. Registered office: 5830 E 2nd St, Ste 7000, Casper, WY 82609, United States. We reply to emails as soon as we can.

2. What we collect

Order and account data: name, email, phone, delivery and billing address, items ordered, order history.
Payment data: handled by Shopify Payments and the payment method you choose; we receive confirmation and the last digits, not the full card number.
Support data: messages you send us by email, on-site chat, Messenger, Instagram or WhatsApp, and our replies.
Technical data: IP address, device and browser data, pages viewed, cart and checkout activity, cookies (see the Cookie Policy).
Reviews and testimonials: what you write and any photo or video you choose to upload.

3. Why we use it

To take and deliver your order and handle returns; to prevent fraud; to give support; to send order and shipping updates; to send marketing to people who have opted in; to measure and improve our website and advertising; to publish reviews you submit; to comply with tax, accounting and consumer laws.

4. Who receives it (our service providers)

Shopify (and Shopify Payments / its payment processor)
What they do for us: Runs our online store, checkout, payments, fraud checks, customer account
Data they handle: Name, email, phone, delivery and billing address, order details, payment data (card details go to the payment processor, not to us), device and browser data
Where: Canada, USA and other countries
Cloudflare
What they do for us: Hosts the systems that run our store tools, support desk, order and email systems, and the database and file storage behind them
Data they handle: Order, customer, support-message and (where used) verification-upload data, stored on our behalf
Where: Global network, including the USA
CJ Dropshipping (our supplier and fulfilment partner) and the carriers it uses
What they do for us: Picks, packs and ships your order from our supplier's warehouse in China, provides tracking
Data they handle: Name, delivery address, phone number, email (if the carrier requires it), items ordered
Where: China (orders ship from our supplier's warehouse in China), and the countries the carriers use in transit.
Resend
What they do for us: Sends our order, shipping and (where you agreed) marketing emails
Data they handle: Email address, name, email content, delivery and open/click events
Where: USA
Meta Platforms (Facebook, Instagram, Messenger, WhatsApp)
What they do for us: Advertising measurement (Meta Pixel / Conversions API) and the messaging channels you may use to contact us
Data they handle: Browsing and purchase events, hashed contact identifiers, messages you send us
Where: USA and other countries
Google and Microsoft (analytics tools)
What they do for us: Website analytics and session-quality tools
Data they handle: Pseudonymous browsing data, device data
Where: USA and other countries
AI model providers (accessed through OpenRouter)
What they do for us: Help draft support replies and power the on-site assistant (see "AI-assisted support")
Data they handle: The text of your question and the order facts needed to answer it
Where: USA and other countries

We do not sell your personal information for money.

5. How long we keep it

Order, invoice and tax records
How long we keep it: 5 years (Australian tax record-keeping, ATO)
Customer account and support conversations
How long we keep it: No longer than needed to help you and meet legal duties
Marketing email data
How long we keep it: Until you unsubscribe, then only a suppression record so we do not email you again
Verification photo (if used)
How long we keep it: Deleted within 30 days at the latest
Website analytics and cookie data
How long we keep it: See the cookie policy; up to 13 months
Messages on Messenger, Instagram, WhatsApp
How long we keep it: No longer than needed to help you

6. AI-assisted support

We use artificial-intelligence tools to help read and draft replies to your messages (email, on-site chat, Messenger, Instagram and WhatsApp). The tool sees your message and the order facts needed to answer (for example tracking status). Replies that involve refunds, health or safety questions, complaints or unusual requests are handled by a person. You can ask for a human at any time by writing "human" or "talk to a person" to support@tigerbrandsglobal.com. We do not use your messages to train our own models. We do not make decisions with legal or similarly significant effect about you solely by automated means.

7. Messaging apps

If you message us on WhatsApp, Messenger or Instagram, Meta processes the messages under its own terms and we use them to answer you. A message from you is not consent to marketing. We send marketing on WhatsApp only after a separate opt-in.

8. Reviews and testimonials

We may invite customers to review a product by email after delivery. We publish the reviews we receive, positive and negative, subject to removing unlawful or abusive content, and we do not change what a review says. We offer a free product to every reviewer who shares a video review about their experience, whatever star rating they give and whatever they say. The reward is not conditional on positive content, and we do not ask for before-and-after results videos as a condition. Reviews and videos from reviewers who received the reward are marked "Received a free product for this review".

9. Australian law

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We may fall within the small business exemption (annual turnover of A$3 million or less, s 6D), but the exemption does not apply to a business that trades in personal information or that has chosen to be covered, and the Act can reach overseas businesses that carry on business in Australia. Whether or not the law requires it, we follow the APPs.

Overseas disclosure (APP 8). We disclose personal information to recipients outside Australia. Orders ship from our supplier's warehouse in China: our supplier and fulfilment partner receives your name, delivery address and phone number (and email if the carrier requires it) in order to deliver your order, and the warehouse is located in China. We also disclose to the carriers it uses and to the service providers in the table above (mainly the USA, plus other countries). Before disclosing, we take reasonable steps to make sure they handle your information in line with the APPs, and in many cases we remain responsible for what they do with it (Privacy Act s 16C). Overseas recipients are located mainly in China and the United States, and in other countries where our service providers operate.

Marketing. Our practice is that we send marketing emails, SMS and messaging-app messages only to people who have opted in (express consent given by an unticked checkbox at checkout or on a form, or an equivalent action). The Spam Act 2003 allows inferred consent for some messages connected to an existing relationship; we do not use it for marketing. Every message clearly identifies us as the sender, shows our postal address (250 Monroe Ave NW, Suite 400, Grand Rapids, MI 49503, United States), and has a working unsubscribe link that we action within 5 business days at most (Spam Act 2003). Order and delivery messages are not marketing.

Direct marketing and ads (APP 7). We use your information for direct marketing only as described above. You can ask us to stop using your information for direct marketing at any time.

Data breaches. If a breach is likely to cause serious harm we will notify you and the Office of the Australian Information Commissioner under the Notifiable Data Breaches scheme.

Automated decisions. Shopify's automated fraud screening uses order, payment, device and IP data to help decide whether an order may be fraudulent. If your order is held or cancelled after this check, contact us and a person will review it. AI tools help draft support replies, but a person decides refunds, complaints and anything significant. We make no other decisions about you by automated means.

Your rights. You may ask to access or correct your information (APPs 12 and 13). Email support@tigerbrandsglobal.com. We reply within 30 days. If you are not satisfied, you may complain to the OAIC (oaic.gov.au). Since 10 June 2025 individuals may also sue for serious invasions of privacy (statutory tort, Privacy and Other Legislation Amendment Act 2024).

10. Security

We use access controls, encrypted connections and private storage. No system is perfectly secure; we will notify you of breaches as the law requires.

11. Changes

We will post changes here and, if significant, tell you by email. Last updated: 21 October 2026.