Privacy and Cookie Policy (English version)

Last updated: November 8, 2026

This policy explains what information we collect when you shop on the site or contact us, why, who it is shared with, and your rights. It has the same content as the Hebrew version.

1. Who we are

tigerbrandsglobal.com (Tiger Brands Global) is operated by TigerBestBrands LLC, a company registered in Wyoming, USA ("the Company", "we"). The Company is responsible for the information collected on the site and its service channels.

The site is operated and managed solely by the Company, which is the only legal and commercial party responsible for every service, product, payment or obligation on the site. No content, action or reply on behalf of the site is a personal commitment of any private individual.

Privacy questions and requests: support@tigerbrandsglobal.com.

2. Information we collect

• Contact details: name, email, phone, shipping address and billing address.
• Order details: products, shade, amounts, shipping status, returns and refunds.
• Limited payment details: transaction status, payment ID and the last four digits of the card. The full card number is processed by the payment provider and is not stored by us, so please do not send card details by email or WhatsApp.
• Messages with us: email, WhatsApp, SMS and the site chat, including photos and videos you send, for example of a damaged product or a video for a refund.
• Security checks: in rare cases, when a payment is flagged for review, we may ask for a photo of an ID. Details are in section 2 of the Terms of Use.
• Technical and usage data: IP address, device and browser type, cookies, referral source, pages viewed, clicks and scrolling.
• Marketing preferences: consent to receive offers by email, SMS or WhatsApp, and unsubscribes.

3. How we use it

• To fulfil your order: payment, shipping and delivery.
• To send order and shipping updates by email, SMS or WhatsApp.
• For customer service, returns, refunds and disputes.
• To secure the site and prevent fraud and unauthorised charges.
• To measure and improve the site and the shopping experience.
• For marketing and advertising, including ads on social networks, as permitted by law.
• To meet accounting, tax and legal obligations.

4. Who we share it with

We share information only with providers that need it to deliver their service, and only as far as needed:

• Shopify: the store platform, checkout and payments.
• Payment providers that process the charge.
• Fulfilment and shipping partners: the warehouse that ships the order, carriers and delivery companies in Israel, and parcel tracking services.
• Meta (Facebook, Instagram and WhatsApp): ads, measuring results and WhatsApp messages.
• Google: ads, measuring results and showing our products in search.
• Microsoft Clarity and PostHog: measuring and improving the site.
• Email and SMS providers that send our messages.
• Fraud and chargeback prevention services that receive order details to protect the payment and handle a dispute.
• AI providers that run the site's digital assistant and our service systems.
• Cloud, security and store-app providers, professional advisers, and a competent authority where the law requires or permits it.

We do not sell personal information for money.

5. Cookies and similar technologies

The site uses cookies and similar technologies to run the site and the cart, for security, to save preferences, for measurement and for advertising. They include the Meta Pixel, Google tags, Microsoft Clarity and PostHog.

You can block or delete cookies in your browser settings, but parts of the site, such as the cart, may stop working. You can manage the ads you see in your Meta and Google ad settings.

6. Processing outside Israel

The Company is registered in the US, and our providers and shipping partners operate in several countries, including the US and European countries. Your information is therefore processed and stored outside Israel too, under each provider's data protection terms.

7. Retention and security

We keep information as long as it is needed for the order and service, disputes and chargebacks, security, and accounting and tax obligations. After that we delete it, anonymise it, or keep only what the law requires.

Access is limited to staff and providers who need it, and the connection to the site is encrypted (HTTPS). No online system is completely secure, and we make reasonable efforts to protect your information.

8. Your rights

You can ask to see your information, correct wrong information, delete information we are not required to keep, and stop marketing. Send your request to support@tigerbrandsglobal.com from the email on your order, or on WhatsApp from the phone number on your order.

We may ask for one more detail to confirm it is you.

9. Marketing messages

We send offers and news by email, SMS and WhatsApp, as permitted by law. You can stop at any time: use the unsubscribe link in the email or SMS, or write "הסר" (remove) to us on WhatsApp or by email, and we will remove you.

Unsubscribing does not stop messages about an existing order, such as the order confirmation and shipping updates.

10. Under 18

The site and products are for people aged 18 and over. We do not knowingly collect information about anyone under 18. If such information has reached us, write to us and we will delete it.

11. Other policies

Purchase and shipping terms are in the Terms of Use and Shipping Policy. Returns, exchanges and refunds are in the Returns and Exchanges Policy.

12. Changes to this policy

We update this policy when our systems, providers or the law change. The date on this page is the date of the last update.

13. Google API Services (Google Ads API and Google Merchant API)

This section covers TigerBrandsGlobal, our internal application registered with Google Cloud. TigerBrandsGlobal is operated by TigerBestBrands LLC and uses Google APIs, including the Google Ads API and the Google Merchant API, only to manage and report on our own Google Ads and Google Merchant Center accounts.

Google user data we access. Only data in the Google Ads and Google Merchant Center accounts owned by TigerBestBrands LLC: advertising campaign settings and performance (impressions, clicks, cost, conversions), keyword research data, and our product listings and their status. We do not use these APIs to access personal data of people who visit our store, and we do not access any other Google account.

How we use it. Only to run, measure and improve our own advertising and product listings. We do not sell this data, use it for advertising profiles, or use it for any other purpose.

Sharing. We do not share, transfer or disclose Google user data to third parties, except service providers that host our systems under confidentiality obligations, or when required by law.

Storage and protection. Data is accessed over encrypted connections (HTTPS/TLS). Credentials are stored encrypted, and access is limited to authorised staff.

Retention and deletion. We keep reports only as long as needed for our business analysis, up to 24 months, and then delete them. You can ask us to delete data at support@tigerbrandsglobal.com.

Limited Use. TigerBrandsGlobal's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Contact. TigerBestBrands LLC, 250 Monroe Ave NW, Suite 400, Grand Rapids, MI 49503, United States (registered office: 5830 E 2nd St, Ste 7000, Casper, WY 82609, United States). support@tigerbrandsglobal.com

Business details: TigerBestBrands LLC, 250 Monroe Ave NW, Suite 400, Grand Rapids, MI 49503, United States (registered office: 5830 E 2nd St, Ste 7000, Casper, WY 82609, United States). support@tigerbrandsglobal.com. WhatsApp: +972 55-519-5373.