Cancellation policy

Subscription cancellation policy

Last updated: November 8, 2026

This policy applies to NovaHair subscriptions. The seller: TigerBestBrands LLC. Full terms: Subscription terms (in Hebrew).

How to cancel

You can cancel at any time, without giving a reason, in any of these ways:

  • In your account area on the site: sign in through the link sent to your email and choose to cancel the subscription. The cancellation takes effect immediately, and the next charge will not be made.
  • By email or WhatsApp: support@tigerbrandsglobal.com or +972 55-519-5373. Writing "ביטול" (cancel) is enough.

A cancellation by email or WhatsApp takes effect no later than 3 business days after we receive the message. In practice we cancel within one business day.

Any charge made after you gave notice of cancellation is refunded in full, even if the 3 business days have not yet passed.

There is no minimum commitment period and no cancellation fee for cancelling the subscription itself. A subscription cancelled before the third shipment is not charged anything either.

We will send you a written confirmation of the cancellation (by email) with the cancellation date.

You can also instruct your credit card company to stop the charges. So that the shipments stop too and you do not receive failed-payment messages, please cancel with us as well. It takes a minute.

A shipment that was already charged

Cancelling the subscription stops future charges and shipments. It does not cancel a shipment that was already charged and handed over for shipping.

  • Sealed bottles from a shipment that was already charged: refund according to the returns policy, without sending them back.
  • A bottle that was opened or used is not refunded, except in the case of a defect, a non-conformity or a wrong product, or where the law requires otherwise.
  • The 60-day satisfaction guarantee applies to the first shipment of the subscription only, according to the returns policy (one opened unit).
  • A defective or wrong product, or a shipment that did not arrive: contact us and we will handle it according to the returns policy and the law. These rights are not limited by this policy.

Nothing in this policy takes away a right you have under law.