Refunds and Returns - Australia

Last updated 3 October 2026.

Summary

• Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
• This applies even though we are based in the United States and ship from our supplier's warehouse in China.
• Nothing in this policy limits those rights.

When you are entitled to a remedy

The ACL guarantees that goods are of acceptable quality, fit for any purpose we told you they suit, match their description and any sample, and arrive. Examples: the product arrives damaged, leaks or is faulty; it does not match what we described; the wrong item arrives; or your parcel never arrives.

These guarantees are owed by us as the supplier. You do not have to go to the manufacturer or to our fulfilment partner; we are responsible to you.

Major failure (for example the goods are unsafe, or you would not have bought them had you known of the problem, or they are substantially unfit for purpose and cannot easily be fixed, or they differ significantly from their description): you may choose a refund or a replacement, or you may keep the goods and ask for compensation for the drop in their value. You can also ask for compensation for any other reasonably foreseeable loss or damage. A failure to deliver at all is also a failure we must remedy with a refund or re-send, your choice.

Minor failure: we may choose to repair, replace or refund within a reasonable time. If we do not fix it within a reasonable time you may ask for a refund.

You can also ask for compensation for reasonably foreseeable loss caused by the failure.

If the goods do not arrive, we will refund you in full (or re-send if you prefer) once the delivery window on our Shipping Policy has passed and the carrier cannot locate the parcel.

How to ask

Email support@tigerbrandsglobal.com with your order number and, for damage or faults, a photo. We reply as soon as we can. We will not offer store credit instead of a refund where you are entitled to a refund, and we will not ask you to prove the failure is "major". We will not make you pay return postage for a faulty or wrongly described product. Where a return is needed, we will pay the reasonable cost or send a prepaid label. We refund to your original payment method within 5 business days of agreeing the remedy.

Our 60-day guarantee

If BUNEE doesn't work for you, contact us within 60 days of delivery and we'll refund the price of one opened unit. Unopened units can be returned for a refund within the same 60 days; return postage is at your cost unless the item is faulty. This guarantee is in addition to your rights under consumer law.

This guarantee never limits or replaces your statutory rights, including the consumer guarantees and remedies under the Australian Consumer Law, which have no 60-day cap: the guarantees last for a reasonable time having regard to the goods.

Change of mind

The ACL does not give a general right to return goods only because you changed your mind. Under our 60-day guarantee above, unopened units can be returned for a refund within 60 days of delivery (return postage at your cost unless the item is faulty); this is in addition to your ACL rights. We will not use the words "no refunds" or "all sales final", because they are not accurate.

Safety and allergy

Please follow the directions on the pack. Stop using the product if you react to it and contact us. This does not limit your rights above.

Complaints

If we cannot resolve your complaint you may contact your state or territory consumer protection agency or the ACCC.