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Privacy Policy - Canada
Last updated 3 October 2026.
1. Who we are
The controller of your personal data is TigerBestBrands LLC (a Wyoming limited liability company), 30 N Gould St, Ste R, Sheridan, WY 82801, United States, trading through the website tigerbrandsglobal.com ("we", "us", "our"). Contact: Email: support@tigerbrandsglobal.com. Phone: +1 307-500-7673. WhatsApp: +1 307-291-7842. Postal address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States. We reply to emails as soon as we can. Privacy contact: our privacy contact (support@tigerbrandsglobal.com).
2. What we collect
- Order and account data: name, email, phone, delivery and billing address, items ordered, order history.
- Payment data: handled by Shopify Payments and the payment method you choose; we receive confirmation and the last digits, not the full card number.
- Support data: messages you send us by email, on-site chat, Messenger, Instagram or WhatsApp, and our replies.
- Technical data: IP address, device and browser data, pages viewed, cart and checkout activity, cookies (see the Cookie Policy).
- Reviews and testimonials: what you write and any photo or video you choose to upload.
3. Why we use it
To take and deliver your order and handle returns; to prevent fraud; to give support; to send order and shipping updates; to send marketing where you opted in; to measure and improve our website and advertising; to publish reviews you submit; to comply with tax, accounting and consumer laws.
4. Who receives it (our service providers)
| Who | What they do for us | Data they handle | Where |
|---|---|---|---|
| Shopify (and Shopify Payments / its payment processor) | Runs our online store, checkout, payments, fraud checks, customer account | Name, email, phone, delivery and billing address, order details, payment data (card details go to the payment processor, not to us), device and browser data | |
| Cloudflare | Hosts the Worker application that runs our store tools, support desk, order and email systems, and the database and file storage behind them | Order, customer, support-message and (where used) verification-upload data, stored on our behalf | Global network; |
| CJ Dropshipping (our fulfilment partner) and the carriers it uses | Picks, packs and ships your order from our supplier's warehouse in China, provides tracking | Name, delivery address, phone number, email (if the carrier requires it), items ordered | China (our supplier's warehouse); carriers may also handle it in transit. |
| Resend | Sends our order, shipping and (where you agreed) marketing emails | Email address, name, email content, delivery and open/click events | USA |
| Meta Platforms (Facebook, Instagram, Messenger, WhatsApp) | Advertising measurement (Meta Pixel / Conversions API) and the messaging channels you may use to contact us | Browsing and purchase events, hashed contact identifiers, messages you send us | USA and other countries |
| Google and Microsoft (analytics tools) | Website analytics and session-quality tools | Pseudonymous browsing data, device data | USA and other countries |
| AI model providers (accessed through OpenRouter) | Help draft support replies and power the on-site assistant (see "AI-assisted support") | The text of your question and the order facts needed to answer it | USA and other countries |
We do not sell your personal information for money.
5. How long we keep it
| Data | How long we keep it |
|---|---|
| Order, invoice and tax records | the period required by tax and accounting law |
| Customer account and support conversations | No longer than needed to help you and meet legal duties |
| Marketing email data | Until you unsubscribe, then only a suppression record so we do not email you again |
| Verification photo (if used) | Deleted within 30 days at the latest |
| Website analytics and cookie data | See the cookie policy; up to 13 months |
| Messages on Messenger, Instagram, WhatsApp | No longer than needed to help you |
7. AI-assisted support
AI-assisted support. We use artificial-intelligence tools to help read and draft replies to your messages (email, on-site chat, Messenger, Instagram and WhatsApp). The tool sees your message and the order facts needed to answer (for example tracking status). Replies that involve refunds, health or safety questions, complaints or unusual requests are handled by a person. You can ask for a human at any time by writing "human" or "talk to a person" to support@tigerbrandsglobal.com. We do not use your messages to train our own models. We do not make decisions with legal or similarly significant effect about you solely by automated means.
8. Messaging apps
If you message us on WhatsApp, Messenger or Instagram, Meta processes the messages under its own terms and we use them to answer you. A message from you is not consent to marketing. We send marketing on WhatsApp only after a separate opt-in.
9. Reviews and testimonials
Reviews and testimonials. We may invite customers to review a product by email after delivery. We publish reviews we receive, positive or negative, subject to removing unlawful or abusive content, and we do not change what a review says. Where a reviewer received a free product in return for a video review about their experience, we mark that review or video "Received a free product for this review". The reward is offered to every reviewer regardless of star rating and regardless of what they say; it is not conditional on positive content, and we do not ask for before-and-after results videos as a condition. We publish positive and negative reviews.
Canadian privacy law
PIPEDA. We handle personal information in line with the Personal Information Protection and Electronic Documents Act and, where they apply, the substantially similar provincial laws in Alberta, British Columbia and Quebec. We are accountable for personal information we transfer to service providers. Our privacy contact (in Quebec, the 'person in charge of the protection of personal information') is our privacy contact (support@tigerbrandsglobal.com).
Consent. We ask for your consent to collect, use and disclose your information for the purposes in this policy. You may withdraw consent (subject to legal and contractual limits) by contacting us. For advertising and profiling technologies we ask for express consent where required (always in Quebec).
Transfers outside Canada and outside Quebec. Orders ship from our supplier's warehouse in China. To deliver your order, our fulfilment partner and supplier receive your name, delivery address and phone number in China. Your information is also processed and stored outside Canada, including in the USA, and may be processed in China, where it may be accessible to foreign courts and authorities under local law. This is the notice for people in every province, including Quebec.
Quebec Law 25. If you are in Quebec you may access and correct your information, ask us to stop disseminating it or to de-index it, withdraw consent, ask for portability in a structured, commonly used technological format, and be informed if a decision about you is made exclusively by automated processing (we use AI to assist support replies; a person decides anything significant). You may complain to the Commission d'accès à l'information (CAI). This policy must also exist in French: the full French text of this policy must be published and linked from the Quebec checkout; the short summary below is NOT enough and must not be the only French version.
Breach notice. If a breach of security safeguards creates a real risk of significant harm to you we will notify you and the Privacy Commissioner of Canada as soon as feasible; in Quebec, if a confidentiality incident presents a risk of serious injury we will notify you and the Commission d'accès à l'information. We keep a register of all incidents (PIPEDA: at least 24 months).
Electronic messages (CASL). Our practice is opt-in only: we send marketing emails, texts or WhatsApp messages only with your express consent (which we record, for example an unticked checkbox that you tick). Each message identifies us and anyone we send it for, gives our mailing address (30 N Gould St, Ste R, Sheridan, WY 82801, United States) and a contact method, and has a working unsubscribe link that we action within 10 business days (the unsubscribe stays valid for 60 days after sending). We keep records of how and when each person consented. Consent is never a condition of buying. Order, delivery and service messages are not marketing; a message that asks for a review may count as marketing if it also promotes something.
Your rights and complaints. You may ask to see the personal information we hold about you, how we use it and who we shared it with, and to correct it; we answer within 30 days. We do not knowingly collect information from children under 14. Contact our privacy contact (support@tigerbrandsglobal.com). You may complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca) or your provincial regulator.
French / français
Politique de confidentialité (résumé). TigerBestBrands LLC recueille les renseignements nécessaires pour traiter votre commande, la livrer et vous offrir du soutien. Nous les communiquons à Shopify, à notre partenaire d'expédition, à Cloudflare, à Resend, à Meta et à des fournisseurs d'outils d'IA, dont certains se trouvent hors du Québec et du Canada, notamment aux États-Unis et en Chine (entrepôt de notre fournisseur). Vous pouvez accéder à vos renseignements, les faire corriger, retirer votre consentement ou nous demander de cesser de les diffuser en écrivant à support@tigerbrandsglobal.com. Responsable de la protection des renseignements personnels: Équipe de la protection de la vie privée. Vous pouvez porter plainte auprès de la Commission d'accès à l'information du Québec.
10. Security
We use access controls, encrypted connections and private storage. No system is perfectly secure; we will notify you of breaches as the law requires.
11. Changes
We will post changes here and, if significant, tell you by email. Last updated: 3 October 2026.