Terms of Sale - Canada

Last updated 3 October 2026.

1. Who we are

These terms apply to purchases from tigerbrandsglobal.com. The seller is TigerBestBrands LLC (a Wyoming limited liability company), 30 N Gould St, Ste R, Sheridan, WY 82801, United States, trading through the website tigerbrandsglobal.com ("we", "us", "our"). Contact: Email: support@tigerbrandsglobal.com. Phone: +1 307-500-7673. WhatsApp: +1 307-291-7842. Postal address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States. We reply to emails as soon as we can.

2. What we sell

We sell hair-care products, currently BUNEE temporary root-cover powder to customers in Canada. Product pages describe each product. Please read the directions and label warnings before use.

3. Your order and our contract

When you place an order we email you an order confirmation. Your contract with us is formed when we send you that confirmation. If we cannot fulfil your order (for example the product is out of stock or there is a price error) we will tell you and refund anything you paid. Copy of your contract. We email you a copy of your order (our name and address, description of the goods, itemised price in CAD, delivery date or window, how to cancel and how refunds work, and these terms) as soon as you order and in any case within 7 days, in a form you can save and print. In Quebec the contract is treated as made at your address and you will receive it in French (see 'Language (Quebec)').

4. Prices, currency and taxes

Prices are shown in CAD. GST/HST and a carrier brokerage fee may be collected at the door. Important: you will probably have to pay taxes, duty and fees when your parcel is delivered. They are not included in our price and we do not collect them. Orders ship from our supplier's warehouse in China, so your parcel is imported into Canada in your name as the person receiving it. When it arrives, the Canada Border Services Agency (CBSA), Canada Post or the courier collects from you, before or at delivery: GST/HST (5% to 15% depending on your province); in Quebec, British Columbia, Manitoba and Saskatchewan, provincial sales tax (QST or PST) where the CBSA collects it on imports (Alberta has none); customs duty if payable; and a brokerage or handling fee charged by Canada Post or the courier (often about C$10 or more). Parcels valued at C$20 or less are normally free of duty and tax. These amounts go to the Government of Canada, the province and the carrier, not to us, we cannot tell you the exact amount in advance, and we do not refund them. If you do not want to pay them, please do not order. See the Shipping Policy. We may correct obvious pricing errors before dispatch and will tell you before proceeding.

5. Payment and order security

Payment is taken at checkout by Shopify Payments and other payment methods shown there. We do not see or store your full card number. We use automated fraud screening provided by Shopify.

6. Delivery

Orders ship from our supplier's warehouse in China. The delivery window, tracking, taxes and what happens if there is a delay are in the Shipping Policy. Delivered in 10-17 business days. We'll email tracking when it ships and tell you straight away if anything is delayed. If your order doesn't arrive within 30 days you can cancel it for a full refund.

7. Cancellations, returns and refunds

See the Refund and Returns Policy, which sets out our 60-day guarantee in full: if BUNEE doesn't work for you, contact us within 60 days of delivery for a refund of one opened unit (unopened units can be returned within the same 60 days). The guarantee is in addition to, and never limits or replaces, your statutory rights. Nothing in these terms limits your statutory rights.

8. Using the product safely

Follow the directions on the pack. Stop using the product and seek advice if you react. Our product information is not medical advice.

9. Reviews and testimonials

Reviews and testimonials. We may invite customers to review a product by email after delivery. We publish reviews we receive, positive or negative, subject to removing unlawful or abusive content, and we do not change what a review says (Competition Act s 74.01 bans misleading reviews and ratings). Where a reviewer received a free product in return for a video review about their experience, we mark that review or video "Received a free product for this review". The reward is offered to every reviewer regardless of star rating and regardless of what they say; it is not conditional on positive content, and we do not ask for before-and-after results videos as a condition. We publish positive and negative reviews.

10. Contacting us and AI-assisted support

You can reach us by email, on-site chat, Messenger, Instagram or WhatsApp. AI-assisted support. We use artificial-intelligence tools to help read and draft replies to your messages (email, on-site chat, Messenger, Instagram and WhatsApp). The tool sees your message and the order facts needed to answer (for example tracking status). Replies that involve refunds, health or safety questions, complaints or unusual requests are handled by a person. You can ask for a human at any time by writing "human" or "talk to a person" to support@tigerbrandsglobal.com. We do not use your messages to train our own models. We do not make decisions with legal or similarly significant effect about you solely by automated means.

11. Marketing messages

Marketing email, text and WhatsApp messages to people in Canada are opt-in only: we send them only if you agreed (for example by ticking an unticked box), as set out in our Privacy Policy (Canada's Anti-Spam Legislation). Every marketing email has an unsubscribe link and our postal address (30 N Gould St, Ste R, Sheridan, WY 82801, United States). You can unsubscribe at any time and we action it within 10 business days at the latest. Order and delivery messages are not marketing.

12. Intellectual property

The content of the website (text, images, logos) belongs to us or our licensors. You may use it only for your personal, non-commercial

13. Changes

We may change these terms; the version in force when you order applies to your order. We will not apply new terms to an order already placed.

Governing law and your rights

These terms are governed by the laws of Wyoming, USA (our state of formation), except that if you live in a Canadian province, the mandatory consumer protection laws of your province apply and nothing in these terms limits your rights under them. In Quebec, a clause that forces a Quebec consumer to go to arbitration or to a foreign court is not enforceable against them, and you may bring an action in the courts of your district of residence.

Our liability

Nothing excludes the legal warranty of quality that applies to goods under Quebec law, or any non-excludable warranty or right in another province.

14. Complaints

Please contact us first: Email: support@tigerbrandsglobal.com. Phone: +1 307-500-7673. WhatsApp: +1 307-291-7842. Postal address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States. We reply to emails as soon as we can. If unresolved: your provincial consumer protection agency (in Quebec, the Office de la protection du consommateur).