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Refunds and Returns - New Zealand

Last updated 3 October 2026.

Summary

  • The Consumer Guarantees Act 1993 gives you rights when you buy goods for personal, domestic or household use. These rights cannot be taken away by this policy.
  • If your order does not arrive, is faulty, damaged or not as described, we will fix it, replace it or refund you.
  • We also offer a 60-day guarantee (see below), which is in addition to your legal rights and never limits them.

Your guarantees

Goods must be of acceptable quality (safe, free from defects, durable, acceptable in appearance and finish), fit for any particular purpose we were told about, match their description and any sample, be delivered as agreed, and be correctly priced. These guarantees apply even though we are based overseas and sell to you from overseas. The guarantees cannot be contracted out of by a consumer (s 43).

Our 60-day guarantee

If BUNEE doesn't work for you, contact us within 60 days of delivery and we'll refund the price of one opened unit. Unopened units can be returned for a refund within the same 60 days; return postage is at your cost unless the item is faulty. This guarantee is in addition to your rights under consumer law.

This guarantee never limits or replaces your statutory rights, including your guarantees under the Consumer Guarantees Act 1993, which have no 60-day cap.

Remedies under the Consumer Guarantees Act

  • Problem that can be fixed (not a substantial failure): we will repair or replace the goods within a reasonable time; if we do not, you may have them repaired elsewhere at our cost, or reject them and choose a refund or replacement. If it cannot be fixed, you may reject them and get a refund or replacement, or keep them and claim compensation for the drop in value. You must reject within a reasonable time.
  • Substantial (major) failure: if a reasonable person would not have bought the goods knowing the problem, if they are unsafe, or cannot be fixed within a reasonable time, you may reject the goods and choose a refund or a replacement, or keep them and claim compensation for the reduced value.
  • You may also claim compensation for reasonably foreseeable loss caused by the failure.
  • Late or missing delivery: we are responsible for delivery, not the carrier. If your order has not arrived within the stated delivery window (or, if none applies, within a reasonable time) contact us; you may be entitled to a refund or replacement, and we will not make you wait for the carrier's investigation first.

How to ask

Email support@tigerbrandsglobal.com with your order number and a photo if damaged. We reply as soon as we can. For a faulty product you do not pay for return postage, and we may ask for a photo instead of a return where the product is low value. We refund to your original payment method within 5 business days of agreeing. Postal address for correspondence: 30 N Gould St, Ste R, Sheridan, WY 82801, United States (TigerBestBrands LLC, a Wyoming limited liability company).

Change of mind

The CGA does not require us to accept returns for change of mind. Our 60-day guarantee above goes further: it covers a refund of one opened unit if the product doesn't work for you, and a refund for unopened units returned within 60 days of delivery (return postage at your cost unless the item is faulty).

Fair Trading Act

We must not mislead you, and our advertising and policies must be accurate. If you think we have misled you, tell us; you can also contact the Commerce Commission.

Disputes

If we cannot resolve it you can contact MBIE Consumer Protection or the Commerce Commission, or apply to the Disputes Tribunal.