Terms of Sale - New Zealand

Last updated 3 October 2026.

1. Who we are

These terms apply to purchases from tigerbrandsglobal.com. The seller is TigerBestBrands LLC (a Wyoming limited liability company), 30 N Gould St, Ste R, Sheridan, WY 82801, United States, trading through the website tigerbrandsglobal.com ("we", "us", "our"). Contact: Email: support@tigerbrandsglobal.com. Phone: +1 307-500-7673. WhatsApp: +1 307-291-7842. Postal address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States. We reply to emails as soon as we can.

2. What we sell

We sell hair-care products, currently BUNEE temporary root-cover powder to customers in New Zealand. Product pages describe each product. Please read the directions and label warnings before use.

3. Your order and our contract

When you place an order we email you an order confirmation. Your contract with us is formed when we send you that confirmation. If we cannot fulfil your order (for example the product is out of stock or there is a price error) we will tell you and refund anything you paid.

4. Prices, currency and taxes

Prices are shown in NZD. GST. We are not registered for GST in New Zealand, so no GST is added at checkout. See the Shipping Policy for taxes, duty and delivery charges. We may correct obvious pricing errors before dispatch and will tell you before proceeding.

5. Payment and order security

Payment is taken at checkout by Shopify Payments and other payment methods shown there. We do not see or store your full card number. We use automated fraud screening provided by Shopify.

6. Delivery

Orders ship from our supplier's warehouse in China. The delivery window, tracking, taxes and what happens if there is a delay are in the Shipping Policy. Delivered in 10-18 business days. We'll email tracking when it ships and tell you straight away if anything is delayed. If your order doesn't arrive within 30 days you can cancel it for a full refund. Under the Consumer Guarantees Act 1993 goods must be delivered within the time we state or, if none is stated, within a reasonable time; nothing in these terms limits that.

7. Cancellations, returns and refunds

See the Refund and Returns Policy, which sets out our 60-day guarantee in full. The guarantee is in addition to your rights under the Consumer Guarantees Act 1993, which these terms do not limit and which have no 60-day cap.

8. Using the product safely

Follow the directions on the pack. If you have sensitive skin or a known allergy to any ingredient, check the ingredient list on the pack before use and stop using the product if you react. Our product information is not medical advice.

9. Reviews and testimonials

Reviews and testimonials. We may invite customers to review a product by email after delivery. We publish the genuine reviews we receive, positive and negative, removing only unlawful, abusive or off-topic content, and we do not edit what a review says. Every reviewer is offered a free item for a video review about their experience, whatever star rating they give and whatever they say; the offer is not conditional on positive content and we do not require before-and-after results videos. Reviews and videos from reviewers who received the free item are marked "Received a free product for this review".

10. Contacting us and AI-assisted support

You can reach us by email, on-site chat, Messenger, Instagram or WhatsApp. AI-assisted support. We use artificial-intelligence tools to help read and draft replies to your messages (email, on-site chat, Messenger, Instagram and WhatsApp). The tool sees your message and the order facts needed to answer (for example tracking status). Replies that involve refunds, health or safety questions, complaints or unusual requests are handled by a person. You can ask for a human at any time by writing "human" or "talk to a person" to support@tigerbrandsglobal.com. We do not use your messages to train our own models. We do not make decisions with legal or similarly significant effect about you solely by automated means.

11. Marketing messages

Our practice is opt-in only: we send marketing emails, texts or messages (including WhatsApp) only if you have chosen to receive them (for example by ticking an unticked box), as set out in our Privacy Policy. Each marketing email says who we are, includes an unsubscribe link and our postal address (30 N Gould St, Ste R, Sheridan, WY 82801, United States), and we stop when you unsubscribe. Order and delivery messages are not marketing.

12. Intellectual property

The content of the website (text, images, logos) belongs to us or our licensors. You may use it only for your personal, non-commercial

13. Changes

We may change these terms; the version in force when you order applies to your order. We will not apply new terms to an order already placed.

Governing law and your rights

These terms are governed by the law of Wyoming, USA (the state where TigerBestBrands LLC is formed), except that if you buy goods for personal, domestic or household use in New Zealand, the Consumer Guarantees Act 1993, the Fair Trading Act 1986 and other mandatory NZ laws apply and nothing in these terms limits your rights under them. The Consumer Guarantees Act does not allow consumers to be contracted out of its guarantees (s 43), so any term that tried to do so would have no effect.

Limits of liability

We do not limit liability for anything the CGA or the FTA does not allow us to limit. We do not use words such as 'no refunds'.

14. Complaints

Please contact us first: Email: support@tigerbrandsglobal.com. Phone: +1 307-500-7673. WhatsApp: +1 307-291-7842. Postal address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States. We reply to emails as soon as we can. If unresolved, you may contact MBIE Consumer Protection (consumerprotection.govt.nz), the Commerce Commission (comcom.govt.nz), or bring a claim in the Disputes Tribunal.